Terms & Conditions

Effective Date: 4 March 2026

Version: 1.0

1. Acceptance of Terms

By accessing or using this website (sarastrata.com.au) ("Website"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, you must not use the Website. These Terms operate in conjunction with our Privacy Policy, available at sarastrata.com.au/privacy-policy.

2. Purpose of the Website

This Website provides information about Sara Strata Pty Ltd, access to strata-related forms and requests, communication tools, payment functionality, and general information relating to strata management. The Website does not create a strata management appointment or agency relationship unless formal documentation is executed.

3. No Legal or Financial Advice

Information published on this Website is general in nature and does not constitute legal advice, financial advice, engineering advice, or insurance advice. Users should obtain independent professional advice before relying on information provided. Nothing on this Website creates a duty of care or professional relationship between Sara Strata and any user.

4. Accuracy of Information

While we take reasonable care to ensure accuracy, information may change without notice, Website content may not reflect current legislative changes, and summaries may omit material details. We do not warrant that Website content is complete, current or error-free. We recommend users consult sarastrata.com.au or contact us directly to confirm current information before acting.

5. Use of Website Forms

By submitting forms through the Website (including but not limited to repair requests, renovation applications, hardship applications, proxy forms, or committee nominations), you agree that all information provided is accurate and complete, that you have authority to submit the request, that submission does not guarantee approval, and that submission does not replace statutory requirements under applicable strata legislation.

Sara Strata may request further information, reject incomplete submissions, or refuse to process abusive or inappropriate submissions. Sara Strata will endeavour to acknowledge receipt of form submissions within 2 business days. Acknowledgement of receipt does not constitute approval or a binding commitment.

6. Payments

Where levy payments or contributions are made through the Website, payments are processed via third-party payment providers. Sara Strata is not responsible for payment platform outages. Users are responsible for ensuring payment details are correct, and we are not liable for delays caused by banking or payment processing systems.

Payment through the Website does not discharge a levy liability until funds are confirmed as received by the relevant owners corporation. Users should retain payment confirmation receipts for their records. Sara Strata does not store full payment card details.

7. AI and Automated Communications

The Website may integrate automated systems, including AI-assisted tools, to respond to enquiries, process submissions, categorise requests, and generate summaries. AI tools operate under human oversight. Sara Strata takes reasonable steps to ensure AI-assisted outputs are reviewed before being acted upon.

You acknowledge that communications may be generated or assisted by automated systems, that automated responses do not constitute binding legal decisions, and that formal approvals must comply with applicable strata legislation. If you believe an automated response is inaccurate or inappropriate, please contact us at [email protected].

8. Statutory Framework

Strata and community land matters are governed by applicable legislation including, without limitation, the Strata Schemes Management Act 2015 (NSW), the Strata Schemes Development Act 2015 (NSW), and the Community Land Management Act 2021 (NSW). Nothing on this Website overrides statutory requirements. Where legislation requires formal notice, voting procedures or documentation, those requirements prevail.

9. Intellectual Property

All Website content, including text, branding, logos, graphics, forms and software integrations, is owned by or licensed to Sara Strata. You must not reproduce Website materials without consent, scrape or harvest data, reverse engineer any automated systems, or use content for commercial exploitation. Infringement of these intellectual property rights may result in civil or criminal liability.

10. Acceptable Use

You must not use the Website for unlawful purposes, submit false or misleading information, attempt to interfere with Website functionality, introduce malware, or use the Website to harass, defame or threaten. We may restrict or terminate access where misuse occurs.

11. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for third-party content, privacy practices or security standards. Accessing third-party sites is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, and subject to any rights that cannot be excluded under the Australian Consumer Law, Sara Strata excludes all liability for loss arising from reliance on Website content, Website downtime, technical interruptions, errors or omissions, and delays in processing submissions. Where liability cannot be excluded, it is limited to the re-supply of services.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law, to the extent that it would be void or unenforceable to do so.

13. Indemnity

You agree to indemnify Sara Strata against any loss, liability, damage or expense arising from your misuse of the Website, your submission of inaccurate information, or your breach of these Terms. This indemnity does not apply to the extent that the relevant loss, liability, damage or expense arises from Sara Strata's own negligence, fraud or wilful misconduct.

14. Dispute Resolution

If a dispute arises in connection with these Terms or your use of the Website, the parties agree to attempt to resolve it in good faith through direct negotiation before commencing proceedings. If the dispute is not resolved within 14 days of written notice, either party may refer the dispute to mediation administered by the Law Society of New South Wales. Nothing in this clause prevents either party from seeking urgent interlocutory relief from a court where necessary.

15. Suspension and Termination

We may suspend or terminate access to the Website at any time without notice.

16. Amendments

We may amend these Terms from time to time. We will endeavour to notify users of material changes by posting a notice on the Website or by email where contact details are held. Continued use of the Website following notification of any amendment constitutes acceptance of the amended Terms.

17. Contact

For questions about these Terms, to make a complaint, or to report misuse, please contact: Tim Sara, Founder, Sara Strata Pty Ltd, 4 Powderworks Rd, North Narrabeen NSW 2101. Email: [email protected]. Phone: 0485 007 960. Website: sarastrata.com.au.

18. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales.