The Sara Strata Operating Model —

Running a strata building should feel organised, not chaotic. Most committees don’t want to be dragged into day-to-day admin — they just want to know things are handled properly.

Here’s how we make that happen. You set the strategy. I run the operations. Together, we keep your community professional, predictable, and stress-free.

OPERATIONAL INFRASTRUCTURE

Smart Systems Doing the Admin

Behind the scenes, we’ve built systems that handle the routine admin instantly:

Levy notices, reconciliations, and ledgers
Record-keeping and compliance filings
Owner portal updates

That means I’m not stuck pushing paper. My focus stays on the big things that protect your building’s value — compliance, finances, repairs, and strategic decisions.

GOVERNANCE

Clear Rules, Set Up Front

We start every new engagement by agreeing on your standard operating procedures (SOPs). This meeting is where we set the rules once, so you’re not dragged into every $500 repair.

Examples of SOPs include:

How pet or renovation applications are handled
What tradespeople or suppliers you prefer to use
How meetings are scheduled and decisions documented
Which matters need full committee sign-off

Once this “operating system” is in place, I can run your community like a business: efficiently, transparently, and without constant micromanagement.

COMMERCIAL MODEL

Predictable Fees, Flexible Support

Your management fee covers everything you’d reasonably expect day-to-day:

Running meetings (AGM + 2 committee meetings)
Levy notices and budgets
Routine repairs and work orders
Insurance renewals and certificates
Digital records and Strata Hub reporting
Owner portal access 24/7

When something unusual comes up — a tribunal case, a major project, or an after-hours emergency — we can step in straight away. These are charged separately, but only if you use them.

RISK MANAGEMENT

Proactive, Not Reactive

Most agents only fix things once they’ve blown up. We take the opposite approach.

Preventative maintenance is scheduled, not left to chance.
Compliance obligations are tracked and acted on before deadlines.
Owner communication is clear and timely, avoiding conflict before it starts.

ACCOUNTABILITY

Transparent Communication

No jargon. No bureaucratic run-around. Just plain-English updates and direct answers.

Committee members receive regular summaries and can access the portal anytime.
Owners get welcome packs and clear instructions on how to access records and by-laws.
Urgent issues are dealt with directly, not left to sit in an inbox.

FIT CRITERIA

Who This Works For

Committees ready to stop managing their strata manager.

You set direction. I run everything else. If that sounds like relief, not risk — we're aligned.

We're a fit if:

Your committee wants to focus on strategy, not approvals for every minor repair.
You value stability over the cheapest fee — because turnover is expensive.
You're tired of waiting weeks for answers that should take far less.
You want one accountable leader who doesn't pass the buck or hide behind "the team."
You're prepared to set clear operating rules once, then let them run with small adjustments over time.

We're not a fit if:

You want to approve every minor decision.
You're shopping purely on price.
You expect bespoke service but refuse to delegate.
You want a manager who reacts when you call — not one who prevents the call in the first place.

Why it matters:
Most committees say they want speed, then slow everything down by requiring sign-off on routine repairs. You can't have both. Fast execution requires trust and clear boundaries — set once, not renegotiated weekly.

We start by building that operating system together: the dollar thresholds, the approval rules, the escalation triggers. Then I execute without needing your permission to do the job you hired me for.

If you're ready for that conversation, let's meet.

Next step

Book a 15-minute call. You'll tell me about your problems. I'll explain how I work, and we'll decide if it's worth a full committee meeting. No sales pitch. Just a straight conversation.